Source: http://i.imgur.com/S80gc.jpg
In 2011, redditor roviuser received auto service at Jim Shukys’ business Jimyz Automotive in Streetsboro, Ohio. He was impressed with the service and posted a photograph on Imgur of a handwritten thank-you note that he received from Jim. The note stated, “Xander, Thank you for giving us the chance to work on your car. I truly appreciate your business and I hope you were satisfied with the level of service we provided. Please don’t hesitate to call on us again.” Jim Shukys.” Redditor spookymoon commented, “I used to live in Streetsboro and I know exactly who that is. He’s a good man, stay with him!” Redditor gobbluth25 commented, “It’s little things like this that earn business. If I got this card I would never use another mechanic in my life.” Other Redditors wrote about other great customer-service stories. Here’s one story: funderbunk wrote, “Years ago, I was living in Indiana and my roommate and I needed some tires — two sets of racing tires, plus he needed new tires on his truck — a total of 12 tires to be mounted/balanced. We shopped around, and decided that Tire Rack would be the best deal, and taking a road trip to their South Bend warehouse would save us more on shipping than it would cost us — plus, it was an excuse for a roadtrip. So, we loaded the wheels in the back of his truck, headed north, and got there shortly before they closed on a Saturday night — we had forgotten to take into account the time zone difference. They had us pull into the garage area, fetched the tires, and began mounting and balancing like crazy — without the slightest hint of attitude that we were probably going to be keeping them there late on a Saturday. While we were waiting, we strolled over and were checking out an E-type Jaguar that was off to one side of the garage area. Rather nice, great shape, but not a trailer queen — you could tell that this car was driven and enjoyed. Meanwhile, there was an older guy there — probably in his late 60’s, early 70’s — who was jacking up the truck, yanking off the wheels, and lugging them over to the dude doing the mounting/balancing. The older guy notices us looking at the Jag, and walks over to us and we start talking cars. What we raced, how we liked the tires we were buying, etc. — and it becomes evident that the Jag is his. Eventually he pulls out his wallet and gives us a business card — it was Peter Veldman, the president of Tire Rack. He tells us that if we need anything, give him a call. Mind you, this is late on a Saturday, and the president of the company is lugging tires around in a warehouse at 70-some years old. We decided he was either a genuine car guy, or a businessman who wanted to make damn sure things were going right. Either way, the day he changed our tires was the day he won our repeat business.” Here is one more story that emphasizes the importance of knowledge and competence — two things definitely shown by the mechanics in Mekatron in Concord, California. Zomgondo wrote, “My garage doesn’t send out thank-you notes, but every time I talk to them I am amazed about how much they know about my particular car … like ‘Subarus manufactured from 199x on have the right front CV boot located too close to the engine manifold, so it fails every 80,000 miles or so and spews axle grease all over the manifold, which smells horrible and makes smoke come out from under the hood and makes the owner think their car has something horribly wrong with it. Every time we go to their show we talk to their reps about this issue, they always say they’re working on it, and then the next year’s model comes out and they haven’t done a thing about it. So plan on changing it every 80,000 miles – don’t worry, we have it in the computer and it will send you out a notice that we think it should be looked at. On the other hand the rest of the car won’t die until at least 300,000 miles.’ It’s one of those things that I’d say they were pulling out of their [*]ss if they hadn’t diagnosed my problem (horrible smell, black sh[*]t all over the manifold, smoke pouring out of the hood every time I stopped) OVER THE PHONE … and sure enough when I looked closely at the right front CV boot [I] saw a huge crack in it. All the other mechanics I’d called, included the dealer, had quoted me a ‘diagnostic fee’ and left it at that.”
For Further Information: roviuser, “I have never in my life seen this level of service.” Imgur. 2011.
For Further Informatio: roviuser, “I have never in my life seen this level of service.” Reddit. 2011.
For Further Informatio: Jayne O’Donnell, “Family rolling to success on Tire rack.” USA Today. 7 December 2013
http://usatoday30.usatoday.com/money/smallbusiness/2003-12-07-veldman_x.htm
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