In September 2013, Gregory Ciotti published a blog post titled “10 Customer Service Stories That Will Restore Your Faith In Humanity.” People wrote about good deeds by businesses in the comments. Here are two stories: 1) Wendy Del Monte commented, “In 2004, my mom was spending her last weeks in a Hospice care facility. I lived an hour away in another state, with 2 small children, so I could only be there on weekend and odd days when my husband could be home early. I left my Mom my cell phone so she could call me and whomever she wanted at this time. When I got the bill, I was SHOCKED it was over $420 — I called T-mobil to find out it was apparently ‘roaming’ and not on my plan — so I asked to make payment arrangements and explained the situation. The CSA put me on hold, and then came back to tell me that they had taken care of the bill, to leave the phone with my Mom, and to enjoy the time I had with her. What a fantastic thing to do.” 2) Michael O’Neal commented, “I was recently hit by a car (hit and run) on my bike, and it completely ruined my favorite Timex watch. I sent a tweet to see the best way to get it repaired, to which Timex responded ‘@inmikeswords Consider this tweet your personal “get well soon” card from all of us at Timex :)’, and they replaced it for free! Customer for life.”
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