Source of Photographs and Screenshot:
http://www.amommystory.com/2012/03/a-crazy-example-of-great-service.html
In 2012, Christina McMenemy attended her third straight BlissDom conference, staying each time at the Gaylord Opryland resort in Nashville, Tennessee. One of the things that she enjoyed about staying at the luxury hotel was a clock radio that was also a sound machine that played relaxing spa music and nature sounds. She attempted to find the same model in stores but was unable to. In her blog, she wrote, “Yes, I know you probably think I’m insane to obsess over a clock radio. And to be honest I’m not as obsessed as I sound. While I’m at Opryland, I enjoy the spa music. Sound can influence our thoughts and feelings, and this particular track soothes my mind, calms my nerves, and lets me sleep deeper than I usually do at home.” This time (2012), she turned to Twitter to find out about getting this model clock radio/sound machine. She wrote the hotel’s Twitter account, “Where can I buy this Sharper Image clock radio in my room? None in stores have the ‘spa’ sounds & I’ve never slept better!” This reply came back: “Unfortunately, our version isn’t available to the public.” The reply included a link to a different Sharper Image clock radio, but Ms. McMenemy had already looked at that model, and so she wrote back on Twitter, “Yeah, that one doesn’t have the spa sound. Been looking for one after loving the 1 in my room for 3yr now at Blissdom.” She attended the conference, but when she returned to her room at the Gaylord Opryland luxury hotel, she found two clock radios there: one for her room, and one for her to keep. There was also an envelope with her name on it. The note inside the envelope said, “Christina, Thank you for following us on Twitter. We hope you enjoy these spa sounds at home. If you need anything, please let us know. Sincerely, Elizabeth, Nick & Tori.” Ms. McMenemy wrote, “That would be the point where the excited screaming began. Sorry to those of you staying in the Delta who were trying to sleep at 11:30pm.” She added, “I would have been happy to pay for one of the clock radios, but the staff at Opryland took notice of just how much I loved this thing and went out of their way to make sure I had the best experience ever. […] So thank you, Gaylord Opryland (Elizabeth, Tori & Nick!), for topping off a wonderful weekend with an unexpected delight. You reaffirmed that there are still companies out there focused on great service, and you’ve made a lifelong fan out of me. And you’re now helping me get some of the best sleep possible, year-round, which any mother will tell you is a feat worthy of high praise.” On her blog, A Mommy Story, she posted a photograph of herself hugging the clock radio. Under the photograph appears this caption: “You’ll have to pry this thing from my cold, dead (yet amazingly relaxed) hands.”
For Further Information: Christina McMenemy, “A Crazy Example of Great Service.” A Mommy Story. Blog. 1 March 2012
http://www.amommystory.com/2012/03/a-crazy-example-of-great-service.html
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